Client

The Hillingdon Hospitals NHS Foundation Trust

Duration

6 Months

Scope 

The radiology department was keen to review the match between expected hours of reporting, based on job plans, and actual hours of reporting in any given period. We implemented the Align Platform’s Service Delivery module. To ensure expected hours of reporting was accurate the department reviewed the type of  job plan activities included and the expected hours of reporting per PA for each of those activities. The Align Platform was integrated with the departments radiology information system, Soliton, so that real time activity was captured automatically. This data was then converted into actual hours of reporting using Royal College and local standards per report. Department leads had instant access to this data using the cloud based Align Platform.

Impact

-  Identified and measured departmental delivery gap (difference between expected and delivered hours of activity). The department was expected to deliver 14,950 hours of reporting annually.  Delivery was only 87% with 1,940 hours per annum of lost activity per annum.

-  Improved delivery match from 87% to 95% and which delivered 1,200 additional hours of reporting per anum.

-  Successfully reduced WLI spend and allocation of WLI’s was done on a more equitable, performance related, basis.

-  Reports highlighted poor delivery at certain times of the day. Supported the radiology department to implement new data-base to reduce interruptions to radiologists cold reporting sessions to improve delivery match.

-  Provided data-based evidence of delivered hrs vs. expected hours to support conversations with individuals to review and improve their delivery match.

Client Testimonial

Tim Billins, the Divisional Director of Operations for MVH and CSS, the Hillingdon Hospitals Foundation Trust said:

“The information from Service Delivery module helps us continuously assess how well our reporting activity is matched to job plans. This has helped us identify operational improvements that means our service delivery is more closely aligned to our job plans. It also means we are better able to rationalise any additional sources of capacity that we use.”