Client

Croydon Health Services

Duration

12 Months

Context

-  No dedicated transformation team or capability within the Trust

-  An urgent need to identify and deliver £25m of in-year financial savings through a combination of cost reduction and income generation

-  Duplication in teams and processes

-  Performance improvements required in UEC, outpatients and theatres

-  A need to deliver 5% additional elective income

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Scope 

-  Identify and realise £25m savings in-year – Achieved

-  Develop a transformation capability within the organisation

-  Support the organisation with the formal consultation process as part of the PMO, improvement and transformation team restructures

-  Design and recruit to a transformation and improvement team including supporting roles and responsibilities

Impact

-  £3.1m of recurrent cost savings realised following corporate targeted restructure

-  Demonstrated ‘true ROI’ of a transformation function within the hospital, improving the team's reputation

-  Improved transformation team capability, capacity and skillset through ongoing training and coaching and recruitment to newly designed roles